Privacy Policy

At Seralisse, we value your privacy and are committed to handling your personal information with care, transparency, and responsibility.

This Privacy Policy explains what information we collect, how we obtain it, why we use it, when it may be shared, and the rights you may have when accessing our website or using our services.

By visiting our website or placing an order, you acknowledge and agree to the practices described in this Privacy Policy.

How We Collect Information

We collect information in two main ways:

• Information you choose to provide
• Information collected automatically when you use our website

Information You Provide

You may provide personal information when you:

• Place an order
• Create or manage an account
• Subscribe to promotional emails or newsletters
• Contact our customer support team

This information may include:

• Your full name and contact details
• Billing and shipping addresses
• Telephone number
• Payment and transaction information

Information Collected Automatically

When you browse or interact with the Seralisse website, certain technical and usage data may be collected automatically, including:

• IP address
• Browser type and device details
• Operating system information
• Pages visited and time spent on the website
• Browsing activity and website interactions
• Information collected through cookies and similar technologies

How We Use Your Information

We collect and process personal information for legitimate business purposes, including:

• Processing and fulfilling orders
• Handling payments and arranging delivery
• Providing customer support
• Responding to questions and requests
• Improving website performance and user experience
• Sending order confirmations and service-related updates
• Identifying and preventing fraud, misuse, or security threats

Promotional or marketing emails will only be sent when you have chosen to receive them.

How We Protect Your Information

We use reasonable technical and organizational safeguards to help protect personal information from unauthorized access, loss, misuse, or disclosure.

Our security practices may include:

• SSL-encrypted payment processing
• Limited internal access to sensitive customer data
• Use of trusted third-party payment processors
• No storage of complete credit or debit card details on our servers

While we use standard security measures, no online platform or electronic transmission method can be guaranteed to be completely secure.

Sharing Personal Information

Seralisse does not sell, rent, or trade customer personal information to third parties for their independent marketing purposes.

We may share limited information with trusted service providers when necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• Website hosting and technical service providers
• Analytics and website performance partners

These providers may use your information only for authorized business purposes.

Advertising and Analytics

We may work with third-party advertising and analytics services that use cookies and similar technologies to measure website performance and provide more relevant advertising.

These providers may include:

• Meta, including Facebook and Instagram
• Google
• AppLovin

Any information collected through these services is governed by the privacy policies of the respective providers. You may manage certain preferences through your browser settings or directly with those providers.

Cookies and Similar Technologies

Cookies are small files stored on your device that help improve website functionality and browsing performance.

We may use cookies to:

• Support essential functions such as cart and checkout
• Measure website traffic and performance
• Support advertising and promotional activities

You can manage or disable cookies through your browser settings. Please note that some website features may not work properly if cookies are disabled.

For more information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

Third-Party Links

Our website may include links to third-party websites.

Seralisse is not responsible for the privacy practices, content, or policies of those external websites.

We encourage you to review the privacy policy of any third-party website before submitting personal information.

Your Privacy Rights

Depending on the laws that apply in your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications

We may update this Privacy Policy when necessary to comply with applicable privacy laws and requirements.

Do Not Track Signals

Some browsers offer a “Do Not Track” feature.

Because there is currently no consistent industry standard for responding to these signals, our website does not currently respond to them.

Children’s Privacy

Our website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us so that appropriate action can be taken.

Data Breach Response

If a security incident involving personal information occurs, we will take reasonable corrective measures and provide notice where required by applicable law.

Email Communications

We may use your email address to:

• Send order confirmations and delivery updates
• Respond to customer service requests
• Send promotional offers or product updates when you have opted in

We follow applicable email marketing requirements by:

• Clearly identifying the sender
• Using accurate, non-deceptive subject lines
• Providing an easy unsubscribe option
• Processing unsubscribe requests promptly

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal responsibilities.

Any updated version will be published on this page. Continued use of our website after changes are posted means you accept the revised policy.

Contact Information

If you have questions about this Privacy Policy or how your personal information is collected, used, or protected, please contact us.

Seralisse

Email: service@seralisse.com
Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office: 188 E Capitol St Suite 800, Jackson, MS 39201, United States