Shipping policy

Shipping Policy

At Seralisse, we are committed to delivering your order safely, promptly, and with clear communication throughout the process. This Shipping Policy outlines what happens from the moment your order is submitted until it reaches its destination.

Our Shipping Commitment

Shipping is an important part of the customer experience, and we aim to make the process as smooth and dependable as possible.

Every Seralisse order follows an organized fulfillment process designed to support:

  • Careful and protective packaging
  • Efficient order preparation
  • Reliable transfer to trusted shipping carriers

We work with established logistics providers to help maintain consistent delivery performance and minimize unnecessary delays.

What Happens After You Place an Order

Step 1 – Order Processing

Once your payment has been successfully completed, your order enters the processing stage.

Typical processing time: 1–2 business days

During this period, we complete the following steps:

  • Verify your order details
  • Inspect the product
  • Package the order securely
  • Prepare the shipment for carrier pickup

Processing may take slightly longer during busy periods, including holidays, promotional events, or high-volume sales. Even during these periods, we make every effort to dispatch orders as quickly as possible.

Step 2 – Shipping Fees

Any applicable shipping fees will be shown clearly during checkout before your purchase is completed.

You can expect:

  • Clear and transparent pricing
  • No hidden shipping costs
  • No unexpected delivery charges after payment

The total amount displayed at checkout is the final amount charged for your order.

Estimated Delivery Time

After your order has been shipped, the typical delivery timeframe is:

Estimated delivery time: 4–7 business days after shipment

Orders may be fulfilled from warehouses located in the United States.

The shipping origin may vary depending on product availability and inventory location.

Please note that delivery times are estimates and cannot be guaranteed. Delivery may be affected by circumstances outside our control, including:

  • Shipping carrier delays
  • Severe or unexpected weather
  • Remote delivery destinations
  • Customs inspections

Order Tracking

Once your order has shipped, we will send a confirmation email containing your tracking information.

Please keep in mind:

  • Tracking details may require 24–48 hours to become active
  • Temporary gaps in tracking updates are normal
  • A lack of recent tracking activity does not automatically mean the package is lost

If you have questions or concerns about your shipment, our customer support team is available to assist you.

Taxes, Duties, and Customs Fees

United States Orders

Applicable sales tax will be calculated at checkout based on relevant state and local tax requirements.

International Orders, If Applicable

Depending on the destination country, international orders may be subject to additional charges, such as:

  • Import duties
  • Value-added tax (VAT)
  • Customs processing fees

These charges are determined by local customs authorities and are the responsibility of the customer.

Please note that Seralisse does not control customs procedures and cannot guarantee how long customs clearance may take.

Changing or Canceling an Order

We begin processing orders quickly to help ensure timely shipment.

If you need to:

  • Update or correct your shipping address
  • Cancel your order

please contact us immediately at service@seralisse.com.

Once an order has entered processing or has already shipped, changes or cancellations may no longer be possible.

Shipping Issues and Support

We review shipping-related concerns individually and work to provide a fair and appropriate resolution.

Damaged Items Upon Delivery

If your order arrives damaged, please contact us within 72 hours of delivery and provide:

  • Clear photographs of the damaged product
  • Photographs of the outer and inner packaging

Our team will review the information and determine an appropriate solution, which may include a replacement.

Lost Packages

If the shipping carrier officially confirms that your package was lost while in transit, we will provide:

  • A replacement item, or
  • Another suitable resolution

at no additional cost to you.

Contact Information

For questions about shipping, tracking, or delivery, please contact us:

Seralisse

Email: service@seralisse.com
Phone: +1 (601) 601-8750

Business Address:
SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE
66 CHAI WAN KOK STREET
TSUEN WAN, HONG KONG

US Office:
188 E Capitol St Suite 800
Jackson, MS 39201
United States