Refund policy
Refund Policy
At Seralisse, we want you to shop with confidence. This Refund Policy outlines the conditions for returns, refunds, exchanges, order cancellations, and the handling of damaged or incorrect items for our Beauty & Clothing products.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in the same condition in which it was received
- Include all original packaging, accessories, tags, and included components
- Show no signs of wear, damage, alteration, or misuse
- Be accompanied by proof of purchase or your original order information
Items that do not satisfy these requirements may not qualify for a return.
Starting a Return
To request a return, please contact our customer support team at:
Please provide:
- Your full name
- Order number
- The item(s) you wish to return
- The reason for the return
- Photos of the item if applicable
Once we review your request, we will provide return instructions if your return is approved.
Please do not send products back without first receiving authorization from our support team. Unauthorized returns may not be accepted or refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery.
If you receive a damaged, defective, or incorrect product, contact us within 72 hours of receiving your package.
Please include:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the shipping package and shipping label
After reviewing your request, we will determine an appropriate resolution, which may include a replacement or a refund.
Non-Returnable Items
The following items are not eligible for return:
- Products that have been worn, used, washed, altered, or damaged after delivery
- Items returned without original packaging, tags, or included accessories
- Personalized or customized products
- Clearance, final-sale, or promotional items marked as non-returnable
- Gift cards
- Products that cannot be returned due to health, hygiene, or safety reasons
If you are unsure whether a product qualifies for return, please contact us before placing your order.
Exchanges
We do not offer direct product exchanges.
If you would like a different item, please return the original product in accordance with this policy and place a new order after your return has been approved.
European Union Right of Withdrawal
If your order is delivered to a country within the European Union, you may have the legal right to cancel or return your order within 14 days without providing a reason.
Returned items must be:
- Unused
- In their original condition
- Returned with all original packaging, accessories, and proof of purchase
This right is subject to applicable exemptions under European Union consumer protection laws.
Refund Processing
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please note that your financial institution or payment provider may require additional time to complete the refund process.
Original shipping charges are non-refundable unless the return is the result of an error by Seralisse or the item arrived damaged, defective, or incorrect.
Return Shipping Costs
Unless the returned product was delivered damaged, defective, or incorrect, customers are responsible for return shipping expenses.
We recommend using a shipping service that provides tracking and retaining your shipping receipt until the return process has been completed.
Seralisse is not responsible for return shipments that are lost, delayed, or damaged during transit.
Order Cancellations
Orders are processed shortly after they are placed.
If you wish to cancel an order, please contact us immediately at:
If your order has already entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after receiving the order, provided it meets the requirements of this policy.
Contact Information
If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us.
Seralisse
Email: service@seralisse.com
Phone: +1 (601) 601-8750
Business Address:
SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG
US Office: 188 E Capitol St Suite 800, Jackson, MS 39201, United States